1. Overview
VoiceOver Maker delivers 100% digital products. Access is granted immediately after your payment is confirmed by our Merchant of Record partner for web purchases or Apple (mobile). Because delivery is instant, refunds are evaluated based on usage and applicable consumer laws in your country.
2. Web purchases processed by our Merchant of Record
Our prospective Merchant of Record partner will act as the Merchant of Record for web subscriptions and character credit packs sold on voiceovermaker.com. They will handle payment processing, tax collection, invoicing, and first-line billing support once onboarding is complete.
If you believe a charge is incorrect, reply directly to the billing receipt you receive or email with billing details so we can coordinate with the Merchant of Record team.
Web subscriptions may be cancelled at any time from the VoiceOver Maker web dashboard. You will continue to have access until the end of the paid term. Refund eligibility is assessed on a case-by-case basis when less than 20% of the included characters have been used.
3. Apple in-app purchases
Purchases made through the iOS or iPadOS app—including subscriptions and character packs—are billed by Apple Inc. VoiceOver Maker cannot issue refunds for Apple in-app purchases. To request a refund, visit reportaproblem.apple.com.
4. Credit packs and consumable items
Character credit packs and other consumables are considered used once characters are spent or files are exported. Unused credit packs purchased on the web can be refunded within 14 days of purchase if no characters from the pack have been consumed.
5. Technical issues
If you are unable to access VoiceOver Maker due to a verified technical issue on our side, contact with diagnostic details. We will either restore access or, when appropriate, arrange a prorated refund for the affected billing period.
6. Chargebacks & disputes
Filing a chargeback without first contacting our Merchant of Record partner or Ondevtra Technologies may delay resolution. We reserve the right to suspend or close accounts associated with fraudulent or abusive disputes.
7. Contact
For questions about this policy, email or write to Ondevtra Technologies, Gurugram, Haryana 122018, India.