1. Overview
VoiceOver Maker delivers 100% digital products and services. Access to credits, features, and generated audio is granted immediately after payment confirmation. Because our services are delivered instantly and consumed through credit usage, refunds are evaluated based on usage, applicable consumer protection laws, and the specific circumstances of each request.
This policy applies to web subscriptions purchased through voiceovermaker.com. Mobile app purchases made through Apple's App Store are subject to Apple's refund policies and cannot be refunded by Ondevtra Technologies.
2. Web Subscriptions - Stripe Billing
2.1 Payment Processing
All web subscriptions (Starter, Pro, and Enterprise plans) are processed securely through Stripe, Inc. Stripe handles:
- Payment method storage and processing
- Automatic recurring billing for monthly and yearly subscriptions
- Tax calculation and remittance (VAT, GST, sales tax) where applicable
- Invoice generation and delivery
- Payment method updates and billing inquiries
You can access the Stripe Customer Portal through "Billing & invoices" in your VoiceOver Maker account to view invoices, download receipts, update payment methods, and manage your subscription.
2.2 Subscription Cancellation
You may cancel your subscription at any time through:
- The Stripe Customer Portal (accessible via "Billing & invoices" in your account)
- Contacting support at hello[at]voiceovermaker.com
Cancellation Effect:
- Your subscription will remain active until the end of your current billing period
- You will continue to have access to all paid features until the subscription expires
- Automatic renewal will be disabled, and you will not be charged for the next billing cycle
- After expiration, your account will revert to the Free Tier (if you choose to keep your account)
No Prorated Refunds: Cancellations do not result in prorated refunds for the current billing period. You retain access for the full period you've already paid for.
2.3 Refund Eligibility
Refunds for web subscriptions are considered on a case-by-case basis under the following circumstances:
2.3.1 Technical Issues
If you experience a verified technical issue that prevents you from using the Service:
- Contact support immediately with diagnostic details, error messages, and steps to reproduce the issue
- We will attempt to resolve the issue within 48 hours
- If we cannot resolve the issue and it prevents core functionality, we may offer a prorated refund for the affected billing period
2.3.2 Billing Errors
If you are charged incorrectly (e.g., double billing, incorrect amount, unauthorized charge):
- Contact us immediately at hello[at]voiceovermaker.com with your invoice number and payment details
- We will investigate and issue a full refund if a billing error is confirmed
2.3.3 Low Usage Refunds
Refunds may be considered for unused subscriptions under these conditions:
- Request must be made within 7 days of the initial subscription purchase
- Less than 10% of the monthly credit allowance has been used
- No downloads or exports have been made
- Refund is requested before the next billing cycle begins
Low usage refunds are evaluated individually and are not guaranteed. Once credits are significantly consumed or content is exported, refunds are generally not available.
2.3.4 Non-Refundable Situations
Refunds are generally NOT available for:
- Subscriptions that have been active for more than 7 days
- Cases where more than 10% of monthly credits have been consumed
- Change of mind or preference
- Failure to use the service (inactivity is not grounds for refund)
- Downgrade requests (see Section 2.4)
- Credits that have already been used to generate audio
2.4 Plan Changes and Downgrades
Upgrades: You can upgrade your plan at any time. Upgrades take effect immediately, and billing starts from the upgrade date. When you upgrade, previous credits are NOT carried over—you receive fresh credits based on your new plan tier.
Downgrades: Downgrades are not available through self-service. If you wish to downgrade:
- Contact support at hello[at]voiceovermaker.com
- Downgrades take effect at the end of your current billing period
- You will retain access to your current plan features until the period ends
- No refunds are provided for downgrades—you continue to have access to the higher tier until expiration
3. Credit System and Refunds
VoiceOver Maker operates on a credit-based system where:
- Each character of text costs 2 credits to convert to speech
- Credits are included in your subscription plan and reset each billing cycle
- Credits do not roll over to the next billing period
- Unused credits are forfeited when the billing cycle resets
Credit Refunds: Individual credits cannot be refunded once consumed. If you generate audio using credits, those credits are considered used and are not eligible for refund, even if you do not download or use the generated audio.
4. Apple In-App Purchases
Purchases made through the iOS or iPadOS app—including subscriptions, in-app purchases, and credit packs—are billed and managed by Apple Inc. through the App Store.
Important: Ondevtra Technologies cannot issue refunds for Apple in-app purchases. All refund requests for mobile app purchases must be submitted directly to Apple.
To request a refund for an Apple purchase:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Select the purchase you want refunded
- Follow Apple's refund process
Apple's refund policies and timelines apply to all mobile app purchases. We recommend reviewing Apple's terms and conditions for refund eligibility.
5. Enterprise and Custom Agreements
Enterprise customers with custom agreements, annual contracts, or dedicated service arrangements are subject to the refund and cancellation terms specified in their signed agreements. If you have an enterprise contract, please refer to your agreement for specific refund policies.
Enterprise customers can contact their dedicated account manager or email hello[at]voiceovermaker.com with "Enterprise" in the subject line for billing inquiries.
6. Chargebacks and Payment Disputes
If you believe a charge is incorrect or unauthorized:
- Contact Us First: Email hello[at]voiceovermaker.com with your invoice number, transaction details, and explanation of the issue
- Allow Investigation: We will investigate the charge and respond within 5-7 business days
- Resolution: We will work with you to resolve the issue, which may include issuing a refund if appropriate
Chargeback Warning: Filing a chargeback or payment dispute without first contacting us may result in:
- Automatic account suspension or termination
- Loss of access to the Service and your data
- Potential permanent ban from the Service
- Additional fees if the chargeback is found to be invalid
We reserve the right to suspend or close accounts associated with fraudulent or abusive payment disputes. We encourage direct communication to resolve billing issues quickly and fairly.
7. Processing Time for Refunds
If a refund is approved:
- Processing Time: Refunds are typically processed within 5-10 business days
- Method: Refunds are issued to the original payment method used for the purchase
- Notification: You will receive email confirmation when the refund is processed
- Bank Processing: Additional time may be required by your bank or credit card issuer (typically 3-5 business days) before the refund appears in your account
For Stripe-processed payments, refunds are handled directly through Stripe's system, and you will see the refund status in your Stripe Customer Portal.
8. Currency and Exchange Rates
All prices are displayed in USD. If you are charged in a different currency:
- Exchange rates are determined by Stripe or your payment provider at the time of transaction
- Refunds are issued in the same currency as the original payment
- Exchange rate fluctuations between purchase and refund may affect the refunded amount in your local currency
- We are not responsible for exchange rate differences or fees charged by your bank or payment provider
9. Free Tier and Trial Periods
The Free Tier (5,000 credits per month) is provided at no cost and does not require payment information. Free Tier accounts are not subject to refund policies as no payment is processed.
If we offer trial periods for paid plans in the future:
- Trial periods will be clearly disclosed before signup
- You may cancel during the trial period to avoid charges
- If you do not cancel, billing begins automatically at the end of the trial
- Standard refund policies apply once the trial converts to a paid subscription
10. Consumer Protection Rights
This policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws, including:
- EU/UK: Right to withdraw from distance contracts within 14 days (may be limited for digital services where performance has begun with your consent)
- Australia: Consumer guarantees under Australian Consumer Law
- United States: State-specific consumer protection laws
We comply with applicable consumer protection regulations in the jurisdictions where we operate. If you believe this policy conflicts with your local consumer rights, please contact us for clarification.
11. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:
- Update the "Last updated" date at the top of this page
- Notify existing subscribers of material changes via email
- Display notifications in the Service for significant policy updates
Changes to this policy will apply to new purchases and renewals after the effective date. Existing subscriptions continue under the policy that was in effect at the time of purchase, unless you consent to the updated terms.
12. Contact and Support
For questions, refund requests, or billing inquiries:
- Email: hello[at]voiceovermaker.com
- Subject Line: Include "Refund Request" or "Billing Inquiry" for faster processing
- Include: Your account email, invoice number, transaction ID, and reason for the request
- Response Time: We aim to respond within 48 hours during business days
Mailing Address:
Ondevtra Technologies
246, Phase 4
Gurugram, Haryana 122016
India
Billing Portal: For subscription management, invoice downloads, and payment method updates, access the Stripe Customer Portal through "Billing & invoices" in your VoiceOver Maker account dashboard.